FAQs
How can I contact Flexore?
You can email us at buyflexore@gmail.com, where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes.
Where do you ship from?
We ship from United States.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. However, your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow extra time for processing during holidays and sale seasons. We process orders Monday through Friday, with processing times of 1-3 business days before shipping. Orders will be shipped the day after processing. We do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don’t receive my order?
If you don’t receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable for duties and taxes upon receiving your order. Import taxes, duties, and related customs fees may be charged when your order arrives at its final destination. These charges are determined by your local customs office and are your responsibility. We do not cover these fees. Additionally, we are not responsible for customs-related delays. For more details, please contact your local customs office.
How do I return an item?
Please contact us at buyflexore@gmail.com for return instructions.
What if the item(s) I received are defective, incorrect, or damaged?
If you receive merchandise that is incorrect, missing, or defective, please contact us immediately. Include your order number, photographs of the item(s), and all related details upon receiving your package. We will do our best to resolve your issue as soon as possible.
When will I receive my refund?
All refunds will be credited to your original payment method. If you paid by credit or debit card, refunds will be processed within 7-10 business days after we receive the returned item or cancellation request. If you haven’t received a credit for your return yet, please do the following:
- Contact your bank or credit card company – Refunds may take time before they are officially posted to your account.
- Check with your payment provider – Different providers have different processing times for refunds.
For any further questions, feel free to reach out to us at buyflexore@gmail.com.